The best way to bid correctly is to always understand the testing standards to which the film must meet.  These can be confusing, but speaking intelligently about them can make the difference in earning your potential client’s trust.

One common question we receive is to explain the difference between the ANSI Z97.1 test protocol, and the CPSC CFR 1201 are both human impact tests that are designed very similarly.  Both are designed to mitigate injury when the glass is broken. 

CPSC’s 16 CFR 1201 is the federal standard, where ANSI Z97.1 is voluntary, and leaves the determinations of when and where safety glazing materials must be used up to fenestration specifiers.  Both test methods have pass / fail criteria, and involve different categories or classes based on the distance of the ball drop and foot-pound impact.

The Glass Association of America has a really nice, in-depth article about these two tests, how they are different, and what that means to you.  You can see it here.

HanitaTek’s 4 and 7 mil clear, as well as the new 5 Mil Optitune 22 have passed these tests.  If you ever have any questions as to what films would fit a specification’s bill, please contact us.  We want to help you succeed!

In today’s recovering economy, I truly feel people are ready to be treated a little better.  I also believe that in order to not only survive but to thrive in the new post recession economy, the customer has to feel as if they come first, and loyalty will follow. 

Over the last several days, I have had a problem with a shipment sent (without naming names) with one carrier, and had to resend it with another.  The difference in service astounded me.  While one carrier’s call center had no information other than what was available on their “screen”, the other called a service center employee to get me an answer.  While one carrier told me it was our fault there was a problem, the other offered to call me throughout the day to give me updates.  While one carrier made it seem as if they did not care if we shipped with them or by pony express, the other bent over backwards to make sure I knew how important our business was with them, and, more importantly, how important it was for us to trust in their service.  Such an impression was left on me that I am considering moving all of my business away from the first to the second, and wonder how long it would be before the first noticed.

We fee the same way about your business as the second company felt about ours.  We want to give you the information you need, and we want you to trust us.  To me, it has always been a priority.  Now I am making it the responsibility of the whole company.   We want to be your choice.

2011 is a year of big new things in this area.   We added an engineer, Mark Carlson,  to help you win bids requiring energy analysis.  He has also put together some training videos on our energy savings as well as safety solutions which can be seen here.  We have been given access to Energy Plus eFilm, and are able to put it on YOUR computers to prove the energy savings of your products.  We have created some new films to help you compete, such as the 5 mil Optitune 22.  We have started using both Fed Ex and UPS, and are able to save you some shipping costs.  We are in the process of remodeling the Dallas service center.  This will give us more space for training, and will be much more efficient for shipping to you!  We also are adding more to our staff before the year is over!  All of this is being done so as we can make a better buying experience for you, our customer.

Here is a quick video that has motivated me to be better. Perhaps you, too, can learn from Taxi Terry!